I want to modify my shipping address before it’s shipped, what can I do
The system is designed to transfer your mobile number and shipping address to the packing and shipping department as soon as the order is placed. Changing the shipping address is something we cannot do but what you can do is cancel the order before it’s shipped. Because we do not charge any cancellation charges, you can place a new order with the new address.
How soon can I have my order delivered?
Although delivery time can vary depending on various factors like shipping address, public holidays, availability of the product etc., we usually send it to you within 1-7 business days.
I have pre-ordered a product, how soon can it be shipped?
You will find the date is mentioned in the product description. We usually ship it on that day unless there are some unforeseen delays like demand surge or availability. However, you need not worry because our customer experience team will keep you updated throughout.
Do I have to pay additional shipping charges?
We charge INR 51 as shipping cost and INR 49 for Cash On Delivery if you are availing of that. However, we suggest you pay online and enjoy free shipping and zero cash on delivery charges, that’s 100 rupees saving!
I want to track my order, how to do that?
Tracking is available as soon as the order is dispatched from our warehouse. You will receive a tracking link through e-mail, Whatsapp, and SMS. You can even visit the website and check out the orders section. Select the order ID and click on “Track Order”.
My order is undelivered, will I get a refund?
If you have prepaid your order but it is undelivered and returned by our courier partner, you will get a full refund in your bank account within 7 business days. We don’t refund in form of coupons or discounts, the full amount will be refunded.